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Contact Details

Mailing Address:
PO Box 1183
Palm Beach, Queensland, Australia 4221

Office Location:
43 Larch Street
Tallebudgera, Queensland, Australia 4228

Complaints Handling

If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.

If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:

For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):

Privacy and Information Handling

Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.

Licensing and Regulatory Information

This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.

Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).

For more information about licensing and regulatory matters, please visit the ASIC website.

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Car Loans Articles

Comparing Car Loans: Insights for Australian Buyers to Make Smart Choices
Comparing Car Loans: Insights for Australian Buyers to Make Smart Choices
Securing the keys to a new car is an exhilarating experience for any Australian buyer. However, before the rubber meets the road, making an informed decision about car financing is critical. The car loan landscape in Australia offers a variety of options, each with its unique benefits and challenges. Choosing the right car loan can significantly influence your financial well-being and drive your satisfaction with your purchase. - read more
The Insider’s Guide to Haggling Your Way to an Affordable Car Loan
The Insider’s Guide to Haggling Your Way to an Affordable Car Loan
Finding the perfect car is an exciting journey, but securing the right car loan to finance it is an equally critical step. Choosing a loan with favorable terms can make a substantial difference to your wallet and overall well-being. This introductory guide is designed to navigate the nuances of car loan negotiation, ensuring you drive off not just with the car of your dreams, but a loan that suits your lifestyle and financial goals. - read more
Finding the Sweet Spot: How to Balance Car Loan Terms with Your Lifestyle
Finding the Sweet Spot: How to Balance Car Loan Terms with Your Lifestyle
Finding the perfect car is an exciting adventure, but securing the right car loan is where the real journey begins. The terms of your car loan can significantly influence your financial health and lifestyle. It's not just about the monthly payments, but also about how the loan will fit into your life for years to come. That’s why understanding the importance of finding a loan that complements your financial situation and lifestyle is crucial. - read more
Car Financing 101: Protecting Your Credit While Seeking a Car Loan
Car Financing 101: Protecting Your Credit While Seeking a Car Loan
Welcome to Car Financing 101: the essential guide to navigating the car loan landscape in Australia. Whether you're a first-time buyer or an experienced motorist looking to upgrade, understanding how to protect your credit while securing finance is crucial. As you embark on this journey, maintaining a steadfast grip on your credit health can be the difference between a deal that drives you forward and one that stalls progress. - read more
Don't Sign Yet! Checklist for Negotiating Car Loan Agreements
Don't Sign Yet! Checklist for Negotiating Car Loan Agreements
Embarking on the journey to purchase a new car is an exhilarating experience, full of the promise of fresh adventures and the satisfaction of ownership. Yet, beneath the sheen and thrill, important financial decisions are at play, particularly when it comes to your car loan agreement. Understanding the importance of negotiating the terms of your car loan cannot be overstated, as a savvy deal can lead to significant savings over time. - read more
Your Essential Guide to Documentation for Car Loan Success
Your Essential Guide to Documentation for Car Loan Success
In the journey to securing a car loan, understanding the importance of proper documentation is a crucial first step. Proper documentation not only saves time but also significantly boosts your chances of approval. Lenders pay close attention to your paperwork, using it to gauge your financial reliability and commitment. - read more
How to Improve Your Chances of Car Loan Approval
How to Improve Your Chances of Car Loan Approval
Purchasing a car is a significant milestone for many Australians, but securing a loan to finance that purchase can often be a challenging endeavor. Whether you're buying your first car or upgrading to a new model, getting your car loan approved is a critical step in the process. - read more

Finance News

ASIC's Review Highlights Concerns in Car Finance Practices
ASIC's Review Highlights Concerns in Car Finance Practices
13 Jan 2026: Paige Estritori
The Australian Securities and Investments Commission (ASIC) has recently conducted a comprehensive review of the nation's motor vehicle finance sector, uncovering significant issues that raise concerns about consumer protection and lending practices. - read more
Australian Used Hybrid Car Sales Experience Significant Growth
Australian Used Hybrid Car Sales Experience Significant Growth
13 Jan 2026: Paige Estritori
The Australian used car market is witnessing a notable surge in hybrid vehicle sales, reflecting a growing consumer inclination towards sustainable and practical transportation options. - read more
Commonwealth Bank's AI Assistant Revolutionizes Car Market Price Discovery
Commonwealth Bank's AI Assistant Revolutionizes Car Market Price Discovery
13 Jan 2026: Paige Estritori
The Commonwealth Bank of Australia (CBA) has unveiled a pioneering artificial intelligence (AI) assistant designed to enhance price discovery and transparency in the Australian car market. This innovative tool aims to empower consumers by providing detailed insights into vehicle pricing, a resource previously accessible primarily to car dealers. - read more
ASIC's Investigation Highlights Concerns in Car Finance Practices
ASIC's Investigation Highlights Concerns in Car Finance Practices
05 Jan 2026: Paige Estritori
The Australian Securities and Investments Commission (ASIC) has recently conducted a comprehensive review of the nation's motor vehicle finance sector, uncovering significant issues that raise concerns about consumer protection and lending practices. - read more
CBA's AI Assistant Revolutionises Car Market Price Discovery
CBA's AI Assistant Revolutionises Car Market Price Discovery
05 Jan 2026: Paige Estritori
The Commonwealth Bank of Australia (CBA) has unveiled a pioneering artificial intelligence (AI) assistant designed to enhance price discovery and transparency in the Australian car market. This innovative tool aims to empower consumers by providing detailed insights into vehicle pricing, a resource previously accessible primarily to car dealers. - read more
New Government Initiative Provides Low-Interest Loans for Electric Vehicles
New Government Initiative Provides Low-Interest Loans for Electric Vehicles
05 Jan 2026: Paige Estritori
In a significant move to promote the adoption of electric vehicles (EVs) among Australian businesses, the government has announced a $50 million partnership with Metro Finance to provide low-interest loans for the purchase of EVs. This initiative is designed to support small and medium-sized enterprises (SMEs) in transitioning to cleaner transportation options, thereby reducing emissions and energy costs. - read more
Australia's Used Hybrid Car Market Experiences Significant Growth
Australia's Used Hybrid Car Market Experiences Significant Growth
28 Dec 2025: Paige Estritori
The Australian used car market is witnessing a notable surge in hybrid vehicle sales, reflecting a growing consumer inclination towards sustainable and practical transportation options. - read more

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Knowledgebase
Annual Percentage Rate (APR):
The annual rate charged for borrowing or earned through an investment, expressed as a percentage.