We also value your feedback and suggestions — they help us continually improve the Car Loans Online experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
Follow us!
We are a proud member of the Financial Services Online network!
Connect with us on your favourite social media platform for the latest financial news, views, tips, tricks, resources and information.
In the journey to securing a car loan, understanding the importance of proper documentation is a crucial first step. Proper documentation not only saves time but also significantly boosts your chances of approval. Lenders pay close attention to your paperwork, using it to gauge your financial reliability and commitment. - read more
Loan criteria refer to the set of standards and requirements that lenders use to evaluate the eligibility of an applicant for a car loan. These criteria help lenders determine the risk associated with lending money to a potential borrower. - read more
When it comes to financing a car, the importance of vigilance cannot be overstated. Navigating through the maze of loan offers and financial jargon can be overwhelming, making it all too easy to overlook critical details that could cost you dearly in the long run. - read more
Purchasing a car is a significant milestone for many Australians, but securing a loan to finance that purchase can often be a challenging endeavor. Whether you're buying your first car or upgrading to a new model, getting your car loan approved is a critical step in the process. - read more
Building a strong credit profile is crucial when it comes to securing car financing. In today's financial landscape, your credit score can significantly impact the kind of loan offers you receive, making it more important than ever to maintain a healthy credit report. - read more
Welcome to Car Financing 101: the essential guide to navigating the car loan landscape in Australia. Whether you're a first-time buyer or an experienced motorist looking to upgrade, understanding how to protect your credit while securing finance is crucial. As you embark on this journey, maintaining a steadfast grip on your credit health can be the difference between a deal that drives you forward and one that stalls progress. - read more
Australians have a variety of car financing options at their disposal when the time comes to purchase a new vehicle. From dealer finance to personal loans and leasing agreements, the variety of choices can be both empowering and, at times, overwhelming. Opting for a car loan is a common route, giving buyers the ability to spread the cost of their new set of wheels over time. - read more
The Australian Securities and Investments Commission (ASIC) has recently conducted a comprehensive review of the nation's motor vehicle finance sector, uncovering significant issues that raise concerns about consumer protection and lending practices. - read more
In a bold move towards environmental sustainability, Bank Australia has ceased offering loans for new petrol, diesel, and hybrid vehicles as of February 2025. This strategic decision aligns with the bank's commitment to achieving net-zero carbon emissions by 2035 and underscores its dedication to promoting environmentally friendly transportation options. - read more
The Australian automotive finance sector is experiencing a significant transformation, driven by the rising popularity of Guaranteed Future Value (GFV) programs. These programs have contributed to a $4.66 billion surge in vehicle loans, presenting new challenges for traditional lenders and reshaping the competitive landscape. - read more
The Australian Securities and Investments Commission (ASIC) has recently conducted a comprehensive review of the nation's motor vehicle finance sector, uncovering significant issues that raise concerns about consumer protection and lending practices. - read more
As Australians grapple with escalating living expenses, a notable shift is occurring in the automotive market. Consumers are increasingly turning to premium used vehicles as a cost-effective alternative to new car purchases. - read more
The Australian car market, recognized as one of the most competitive globally, is witnessing a trend where consumers are dedicating extended periods to research before finalizing their vehicle purchases. On average, Australians now spend approximately 2.8 months evaluating options before making a decision. - read more
The Australian Securities and Investments Commission (ASIC) has commenced civil penalty proceedings in the Federal Court against car finance provider Money3 Loans Pty Ltd, alleging breaches of responsible lending obligations. This action underscores ASIC's commitment to enforcing compliance within the financial sector to protect consumers. - read more
Get a free car loan eligibility assessment and compare offers tailored
specifically to your circumstances.
All finance quotes are provided free (via our secure server) and without
obligation. We respect your
privacy.
Knowledgebase
Hedge Fund: An alternative investment vehicle that uses pooled funds to employ different strategies to earn active returns, or alpha, for their investors.
