We also value your feedback and suggestions — they help us continually improve the Car Loans Online experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
Follow us!
We are a proud member of the Financial Services Online network!
Connect with us on your favourite social media platform for the latest financial news, views, tips, tricks, resources and information.
Securing the keys to a new car is an exhilarating experience for any Australian buyer. However, before the rubber meets the road, making an informed decision about car financing is critical. The car loan landscape in Australia offers a variety of options, each with its unique benefits and challenges. Choosing the right car loan can significantly influence your financial well-being and drive your satisfaction with your purchase. - read more
Finding the perfect car is an exciting journey, but securing the right car loan to finance it is an equally critical step. Choosing a loan with favorable terms can make a substantial difference to your wallet and overall well-being. This introductory guide is designed to navigate the nuances of car loan negotiation, ensuring you drive off not just with the car of your dreams, but a loan that suits your lifestyle and financial goals. - read more
Finding the perfect car is an exciting adventure, but securing the right car loan is where the real journey begins. The terms of your car loan can significantly influence your financial health and lifestyle. It's not just about the monthly payments, but also about how the loan will fit into your life for years to come. That’s why understanding the importance of finding a loan that complements your financial situation and lifestyle is crucial. - read more
Welcome to Car Financing 101: the essential guide to navigating the car loan landscape in Australia. Whether you're a first-time buyer or an experienced motorist looking to upgrade, understanding how to protect your credit while securing finance is crucial. As you embark on this journey, maintaining a steadfast grip on your credit health can be the difference between a deal that drives you forward and one that stalls progress. - read more
Embarking on the journey to purchase a new car is an exhilarating experience, full of the promise of fresh adventures and the satisfaction of ownership. Yet, beneath the sheen and thrill, important financial decisions are at play, particularly when it comes to your car loan agreement. Understanding the importance of negotiating the terms of your car loan cannot be overstated, as a savvy deal can lead to significant savings over time. - read more
In the journey to securing a car loan, understanding the importance of proper documentation is a crucial first step. Proper documentation not only saves time but also significantly boosts your chances of approval. Lenders pay close attention to your paperwork, using it to gauge your financial reliability and commitment. - read more
Purchasing a car is a significant milestone for many Australians, but securing a loan to finance that purchase can often be a challenging endeavor. Whether you're buying your first car or upgrading to a new model, getting your car loan approved is a critical step in the process. - read more
The Australian Securities and Investments Commission (ASIC) has recently conducted a comprehensive review of the nation's motor vehicle finance sector, uncovering significant issues that raise concerns about consumer protection and lending practices. - read more
The Australian used car market is witnessing a notable surge in hybrid vehicle sales, reflecting a growing consumer inclination towards sustainable and practical transportation options. - read more
The Commonwealth Bank of Australia (CBA) has unveiled a pioneering artificial intelligence (AI) assistant designed to enhance price discovery and transparency in the Australian car market. This innovative tool aims to empower consumers by providing detailed insights into vehicle pricing, a resource previously accessible primarily to car dealers. - read more
The Australian Securities and Investments Commission (ASIC) has recently conducted a comprehensive review of the nation's motor vehicle finance sector, uncovering significant issues that raise concerns about consumer protection and lending practices. - read more
The Commonwealth Bank of Australia (CBA) has unveiled a pioneering artificial intelligence (AI) assistant designed to enhance price discovery and transparency in the Australian car market. This innovative tool aims to empower consumers by providing detailed insights into vehicle pricing, a resource previously accessible primarily to car dealers. - read more
In a significant move to promote the adoption of electric vehicles (EVs) among Australian businesses, the government has announced a $50 million partnership with Metro Finance to provide low-interest loans for the purchase of EVs. This initiative is designed to support small and medium-sized enterprises (SMEs) in transitioning to cleaner transportation options, thereby reducing emissions and energy costs. - read more
The Australian used car market is witnessing a notable surge in hybrid vehicle sales, reflecting a growing consumer inclination towards sustainable and practical transportation options. - read more